499com Terms & Conditions

01 General Terms & Introduction

These Terms and Conditions constitute a legal agreement between the 499com platform and its users. By accessing 499com's services through the website, mobile app, or any other channel, you are deemed to have fully accepted these terms.

499com operates an online gaming and Sports Betting platform for users in Bangladesh. The platform runs entirely in Bangla and supports Bangladeshi payment methods.

499com reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website and the effective date will be updated accordingly. Continued use of the platform following such changes will be considered acceptance of the revised terms.

02 Account Registration & Information

To use 499com's services, you will need to create an account. Providing accurate and truthful information at registration is mandatory. Accounts opened with incorrect or false information will be closed and the balance may be forfeited.

• Each person may only register one account. Opening multiple accounts using the same name, address, phone number, or payment method is strictly prohibited.
• You must provide a valid mobile number during registration, as your account will be activated via OTP verification.
• To update any account details, you will need to contact the support team and verify your identity.
• Keep your password strong and never share it with anyone. If unauthorized access to your account is detected, contact support immediately.

03 Age & Eligibility Requirements

499com is strictly for individuals aged 18 and above. Use of 499com by minors is strictly prohibited. Age is verified at registration, and account verification may be requested at any time.

• Providing a false age at registration is a criminal offence, and any such account will be permanently closed.
• Parents and guardians, please ensure your children are not accessing 499com.
• If an account is suspected of being used by a minor, it will be suspended pending investigation.

04 Deposit & Payment Policy

499com supports deposits in BDT via Bangladesh's leading mobile banking services — Mobile Pay, Nagad, and Rocket. All transactions are encrypted and fully secure.

• A minimum deposit amount may apply, as specified on the promotions page.
• Deposits are usually credited to your account within 30 seconds to 5 minutes. If there is a delay, please notify the support team.
• Deposits must be made only from payment methods registered in your own name. Third-party payments will not be accepted.
• Before making a deposit, please ensure your payment app has sufficient balance.
• If a deposit transaction fails, please contact your payment provider directly. For duplicate charges, notify 499com support with the relevant transaction ID.

05 Withdrawal Terms & Conditions

A completed account verification (KYC) is required before any withdrawal can be processed on 499com. Withdrawals cannot be made without it.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals are typically processed within 10 to 30 minutes.
• Winnings derived from bonuses are subject to wagering requirements before they can be withdrawn.
• In cases of suspicious activity, withdrawals may be put on hold pending investigation.
• 499com sets minimum withdrawal amounts and daily maximum limits, which are subject to change as needed.

06 Bonus & Promotion Terms

499com offers a variety of bonuses and promotions. Each bonus comes with specific terms and wagering requirements that should be read carefully before claiming.

• Welcome Bonus: A 100% bonus is available on your first deposit. To withdraw this bonus, you must meet the specified wagering requirements.
• Weekly Cashback: Cashback bonuses awarded during specific periods are also subject to wagering requirements.
• Any unused bonus balance will be forfeited once the bonus expires.
• Multiple bonuses cannot be used simultaneously unless explicitly stated in the promotion.
• Bonus abuse or any attempt to claim bonuses fraudulently will result in the bonus being cancelled and may lead to account closure.

07 Gaming Rules

All games on 499com operate in accordance with international standards. Every game uses a Certified Random Number Generator (RNG) that has been independently verified by third-party auditors.

• The rules for each game are available within the game itself. Please familiarize yourself with the rules before you start playing.
• If a game is interrupted due to a technical error, that round will be considered void and your stake will be refunded.
• If your internet connection drops, the game result is saved on the server. You will be able to view the outcome once you reconnect.
• In Live Casino games, the dealer's decision is final. The ruling will not be overturned unless a technical error has been proven.
• 499com does not predetermine game outcomes — all results are entirely fair and random.

08 Prohibited Activities

The following activities are strictly prohibited on 499com. Any violation may result in immediate account closure and forfeiture of your balance:

• Creating or operating multiple accounts
• Opening or operating an account using false identity or information
• Exploiting or abusing the bonus system in any way
• Deliberately exploiting bugs or glitches in the gaming software
• Colluding with other users to gain an unfair advantage
• Attempting to hack 499com's systems or distributing malware
• Using the platform for money laundering or any illegal financial transactions
• Harassing or insulting other users

09 Account Closure & Suspension Policy

499com reserves the right to suspend or close any account for any reason. However, no account will be closed without valid grounds.

• Violations of these Terms & Conditions may result in account closure without prior notice.
• Users may also request to close their own account. Simply contact the support team and the process will begin.
• Any pending withdrawals will be processed before account closure, provided no violations are found.
• Accounts inactive for 12 months with no transactions may be marked as dormant and may require verification to be reactivated.

10 Responsible Gaming

499com believes gaming should be a source of enjoyment — not a way to earn income or relieve stress. That's why 499com offers a range of responsible gaming features for its users.

• Deposit Limit: You can set your own weekly or monthly deposit limits. Increasing a limit requires a 24-hour waiting period.
• Self-Exclusion: You have the option to temporarily or permanently close your account at any time.
• Reality Check: You will be periodically reminded of how long you have been playing.
• If you need assistance, our support team will handle your case with complete confidentiality.

11 Privacy & Data Protection

499com takes the protection of your personal information very seriously. Details provided at registration are used solely for account management, verification, and service improvement.

• Your information is never sold to third parties. However, data may be disclosed to authorities where required by law.
• All data is protected with 256-bit SSL encryption.
• Payment details are processed directly with the payment provider — 499com does not store card numbers or banking information.
• To view or delete your personal information, please contact our support team.

12 Policy on Changes to Terms

499com reserves the right to modify, update, or remove these Terms and Conditions at any time. Users will be notified of any significant changes.

• The effective date of any updated Terms & Conditions will be noted at the top of the page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.
• If you object to any changes in the terms, you may request to close your account.
• These Terms & Conditions are written in English, and the English version shall be considered the definitive interpretation.